Edoply Private Limited – Your All-In-One Digital Growth Partner (CIN: U62011UW2026PTC256544)
Office: Office No. 1475, 14th Floor, Gaur Ci... Call: +91 87968 74500
Cloud Telephony, Auto-Dialers & Real-Time Agent Performance

Telecalling CRM & Auto-Dialer Software Development

Engineered for outbound sales call centers, inside sales departments, BPOs, and tele-marketing agencies across Delhi NCR and India.

Delivery Model Milestone Based (100% Code Ownership)
Timeline 3 to 6 Weeks

Why Standard Off-The-Shelf Software Fails in Telecalling & BPO

Generic SaaS tools force you into rigid workflows and impose steep per-user monthly subscription fees. Here are the core friction points our custom software eliminates:

01
Manual phone dialing wasting up to 45% of an agent’s daily working hours.
02
Zero recording or quality auditing of phone conversations between agents and prospects.
03
Customer lead data theft by departing telecallers downloading spreadsheets.
04
Uncoordinated follow-ups resulting in duplicate agent calls and angry prospects.

Custom Modules Built for Telecom, BPO & Telecalling Teams

Built from the ground up with clean, maintainable code. Each module connects seamlessly with your team's workflow and existing business tools.

Predictive & Progressive Auto-Dialer

Automated phone number queuing with click-to-dial and WebRTC softphone browser integration.

Call Recording & Quality Audit Scoring

100% cloud audio recording of calls with supervisor scoring forms and keyword search.

Lead Masking & Anti-Theft Security

Hides customer phone numbers from telecallers while allowing outbound dialing, securing client IP.

Real-Time Supervisor Dashboard

Live monitoring of active calls, agent idle duration, call connection rates, and daily revenue metrics.

Core Technologies & Frameworks

PHP Node.js Asterisk / FreePBX / Twilio / Knowlarity API MySQL WebRTC
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Telecom, BPO & Telecalling Teams Specifications (System Overview & Specifications)

Edoply Telecalling & Dialer Software is an enterprise outbound sales acceleration platform integrating automated dialing, number masking, call recording, and real-time telecaller performance tracking.

Industry Sector Telecom, BPO & Telecalling Teams
Primary Deliverable Custom ERP / CRM Web & Mobile Platform
Delivery Model Bespoke Agile Development (Milestone Delivery)
Source Code Rights 100% Perpetual IP Transfer to Client
Deployment Target Client VPS / Dedicated Cloud (AWS / DigitalOcean / Hostinger)
Performance Guarantee Sub-1.5s Load Speed & 99.9% Uptime

Frequently Asked Questions

What makes Edoply's Telecom, BPO & Telecalling Teams software different from generic SaaS?

Edoply Telecalling & Dialer Software is an enterprise outbound sales acceleration platform integrating automated dialing, number masking, call recording, and real-time telecaller performance tracking.

What is the measurable operational ROI of implementing custom Telecalling & BPO software?

Doubles daily talk time per telecaller from 45 minutes to 2.5 hours and eliminates customer database leakage.

Do we own the full source code and database upon project completion?

Yes. Every client retains 100% intellectual property ownership upon milestone completion. We provide Git repository access, database migration scripts, system documentation, and full production deployment to your dedicated cloud servers.

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